Category Archives: Hotels Storyteling

What I really love when I inspect hotels

I am back from a 2 days hotels inspection tour in Tuscany, I have visited a good number of hotels and met staff and directors.

We will talk in a specific technical post about the procedure and the to do list of a hotel inspection. Now I will tell you what I really love when I inspect hotels.

IF YOU LOVE YOUR JOB YOU ARE HAPPIER

This time I want to focus on what I love and I find funny in doing hotels inspections, through a couple of really genuine and positive moments of one my visits ( you can find tons of articles about the positivity that comes out when you love your job and when you work with pleasant people, I suggest this: https://hbr.org/2014/11/being-happy-at-work-matters).

BEHIND THE SCENES: A FEMININE TALK WHILE VISITING ROOMS

It has been for me a pleasure to meet the director of the hotel. I always dealt with Luana, the receptionist and group agent but rarely with her.
She is a shy woman, very passionate about her hotel.

This hotel is a hystoric palace in Cortona, one of Tuscany’s oldest and characteristic little towns, a sort of hidden gem.

Luana took some keys and opened the doors of 4 or 5 rooms, different for category and views.

We visit one room per time, she points out the glass chandeliers from Burano and she confesses me that in every room there’s one. Those chandeliers are crafted and so the spare parts will never be the same than the originals. Unfortunately last week during daily rooms cleaning an employee broke one part, which is normal because their are so fragile.

We arrive in one of the Suites and I admire the wrought iron bed, with a central handpainted oval part. I love it very much! She tells me that a local artist painted the oval and that it was quite expensive. I totally believe.

However she says that they are thinking that for a Suite it would be better to have a bed with a fabric headboard so next winter closing they will replace it.
I don’t want to insist but the wrought iron bed is perfect where it is, isn’t it?

 

Every year during the winter closing they renew curtains and bedspreads. What a marvellous attention to details, as if it was their own house (even more, I’d say).

BEHIND THE SCENES 2: A CHEF FOR BREAKFASTS

Despite its 4 stars the hotel doesn’t have a proper restaurant, and this would appearently be a downside. But this is not the case: they decided to focus their attention on Breakfast. They have a Chef specialised in breakfasts, I met her with pleasure.
I have never seen a breakfast as complete and genuine as their, there’s an elegant Breakfast Menu on each table.

The buffet has many desserts (I love desserts, I admit): homemade cakes, 5 or 6 different homemade jams. A lovely basket contains different breads ( useless to say: homemade!) on which you can spread your favourite jam.

On the salty choice there is ham, sausages, eggs, bean creams…but what really surprised me was the choice of fried vegetables as eggplant in batter, prepared each morning at 6,30. Wonderful!

 

“EXCUSE ME: WHAT WERE THE GREEN CHIPS IN THE COOKIES LAST NIGHT?”

At a certain point during my “inspective breakfast” (it’s a hard work….I know !!) an american Client came on me, the chef and the director, talking near the salty buffet table, and asked for a recipe.
The previous evening she was relaxing in the reading room near the hall and tasted some biscuits that were available nearby the sofas.
“What were the green chips in the cookies? Pistachio? Green Tea Leafs?”
We started talking as four friends about crumbling tea leaves in the dough of cookies.

THE HOTEL STORYTELLING FOR OUR CLIENTS

I would really like that people staying at this hotel, as in others, knew about all those details, that they could appreciate deeply those chandeliers and those renewed curtains, that could realize the passion of a young chef for jams and vegetables.
It’s impossible to tell all of this to every Client, but knowing those aspects allows us to tell some detail in addition to the standard description when we propose a hotel instead of another.

We believe in the importance of hotels storytelling to our Clients.

FINAL NOTE:

since we don’t want to reduce our job to a classical review of hotels, we have decided not to publish the names of the hotels we partner with.
Of course the hotel I refer to in this article is one of our favourite choices in Toscana.